Refund Policy

Last Updated: October 9, 2024

1. Free Educational Resources

All current content on GiftElan.org is provided free of charge. Users have unlimited access to our educational resources about gift cards without any payment requirements or subscription fees.

2. No Gift Card Sales

GiftElan.org does NOT sell gift cards or process any transactions related to gift cards. We are an educational information website only. For gift card purchases or refund requests related to specific gift cards, you must contact the retailer or issuer directly.

3. Future Premium Services

In the event that GiftElan.org introduces premium content, paid subscriptions, or other fee-based services in the future, the following refund policy would apply:

3.1 Subscription Services

For any future subscription-based services:

• Monthly subscriptions: Refunds may be requested within 7 days of purchase
• Annual subscriptions: Refunds may be requested within 30 days of purchase
• Partial refunds may be offered for unused portions at our discretion
• Canceled subscriptions remain active until the end of the current billing period

3.2 One-Time Purchases

For any future one-time purchases (e.g., downloadable guides):

• Refunds may be requested within 14 days of purchase
• Products that have been fully downloaded or accessed may only be refunded if demonstrably defective
• Digital products delivered as described are generally non-refundable

4. Refund Process

If we introduce paid services and you are eligible for a refund:

1. Submit a refund request to [email protected]
2. Include your order number, email address, and reason for refund
3. Our team will review within 3 business days
4. If approved, refunds will be processed to the original payment method within 5-10 business days
5. You will receive email confirmation once processed

5. Non-Refundable Items

In the event of future paid services, the following would not be eligible for refunds:

• Services used extensively beyond a reasonable trial period
• Custom-developed resources created specifically for a user
• Services explicitly stated as non-refundable in their terms
• Promotional or discounted items (unless defective)

6. Currency and Payment Processing

In the event of future paid services:

• Transactions would be processed in Canadian Dollars (CAD) or US Dollars (USD)
• Refunds would be issued in the original currency of payment
• We comply with Canadian payment processing and refund regulations

7. Exceptional Circumstances

We may consider refund requests on a case-by-case basis for exceptional circumstances, including:

• Technical issues significantly impairing service usage that cannot be resolved
• Unauthorized purchases with proof
• Major service outages affecting access
• Documented billing errors

8. Gift Card Refunds

Since GiftElan.org does not sell gift cards, we cannot process refunds for gift cards. For refund requests related to gift cards you have purchased:

• Contact the gift card issuer or retailer directly
• Review the retailer's specific refund and return policy
• Keep your purchase receipt as proof
• Many retailers have specific policies regarding gift card refunds

9. Consumer Rights

Nothing in this policy limits your statutory rights under Canadian consumer protection laws. You may have additional rights depending on your province of residence.

10. Contact for Refund Inquiries

For questions regarding this refund policy, please contact:

Email: [email protected]
Phone: +1 (416) 847-5523
Mail:
Customer Service Department
GiftElan Information Services Ltd.
123 Front Street West, Suite 400
Toronto, ON M5J 2M2
Canada

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use following changes constitutes acceptance of those changes.